TTEC Digital Unveils 40+ AI Agents on Google Cloud Gemini Enterprise for CX to Help Modernize Government Experiences

TTEC Digital announced the expansion of its existing FedRAMP-compliant solutions with the Government Experience AI Agent Suite (GovEx AI Agent Suite).

GlobeNewsWire • Oct 20, 2026

TTEC Recognized by Everest Group for Sixth Consecutive Year in CXM Services PEAK Matrix® Assessment for the Americas

TTEC is recognized by Everest Group for the sixth consecutive year in its Customer Experience Management Services PEAK Matrix® Assessment for the Americas.

GlobeNewsWire • Oct 6, 2026

TTEC Digital achieves the 2026-2027 Microsoft AI Business Solutions Inner Circle award for 11th consecutive year

AUSTIN, Texas, Sept. 28, 2026 (GLOBE NEWSWIRE) -- TTEC Digital , one of the largest pure-play customer experience (CX) solutions partners for data, AI, and observability and security, today announced it has earned the Microsoft AI Business Solutions Inner Circle award for 2026-2027.

GlobeNewsWire • Sep 28, 2026

TTEC Unveils CARES, a New Quality Intelligence Metric That Measures What Customers Actually Experience

TTEC today unveiled TTEC CARES, a proprietary quality intelligence framework designed to help organizations move beyond traditional quality assurance score

GlobeNewsWire • Sep 24, 2026

TTEC Launches New Automotive Customer Experience Programme in Cairo

AUSTIN, Texas, Sept. 22, 2026 (GLOBE NEWSWIRE) -- TTEC , a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced the launch of a new customer experience operation in Cairo supporting Volkswagen Group UK Ltd.

GlobeNewsWire • Sep 22, 2026

TTEC Launches New Automotive Customer Experience Program in Cairo

New operation expands TTEC's automotive CX capabilities in Egypt as part of a seven-year strategic collaboration with Volkswagen Group UK Ltd. New operation expands TTEC's automotive CX capabilities in Egypt as part of a seven-year strategic collaboration with Volkswagen Group UK Ltd.

GlobeNewsWire • Sep 22, 2026

TTEC RealSkill™ Wins Gold for Best Use of AI for Learning at 2026 Brandon Hall Group™ HCM Excellence Awards

AUSTIN, Texas, Aug. 24, 2026 (GLOBE NEWSWIRE) -- TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), has been awarded Gold in the 2026 Brandon Hall Group™ HCM Excellence Awards for Best Use of AI for Learning. The recognition honors TTEC's RealSkill™: AI-Driven Workforce Readiness program.

GlobeNewsWire • Aug 24, 2026

New TTEC Digital study finds that while AI adoption is nearly universal, most models, processes, and teams aren't ready to realize ROI

AUSTIN, Texas, Aug. 17, 2026 (GLOBE NEWSWIRE) -- TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today released new research by TTEC Digital showing that despite widespread enterprise AI adoption, many organizations are struggling to realize noticeable financial returns due to outdated operating models, fragmented data, and weak governance. The report, “ The great CX reset: Why outdated operating models are stalling AI's payoff ,” was conducted in partnership with CX Dive.

GlobeNewsWire • Aug 17, 2026

TTEC Government Solutions Awarded $21 Million Contract to Modernize IRS Contact Center Infrastructure

AUSTIN, Texas, Aug. 13, 2026 (GLOBE NEWSWIRE) -- TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced its public sector subsidiary, TTEC Government Solutions in conjunction with TTEC Digital, has been awarded a one-year, $21 million contract by the Internal Revenue Service (IRS) to provide contact center enterprise infrastructure software and solutions. Awarded through TTEC's General Services Administration Multiple Award Schedule, the contract grants TTEC Government Solutions the prime contractor responsibility for operating, sustaining, and modernizing the IRS contact center information technology infrastructure.

GlobeNewsWire • Aug 13, 2026

TeleTech Q2 Earnings Call Highlights

TeleTech NASDAQ: TTEC reported second-quarter results that fell short of its plan, as revenue and profitability declined from a year earlier amid pressure in its Engage segment. Management said it is pursuing cost reductions, operational changes and client profitability reviews while beginning a strategic-alternatives review for its TTEC Digital business.

MarketBeat • Aug 11, 2026